FAQ’s
Understanding your Auto Repair Rights in Alberta
At Top Choice Auto Body, we believe that being informed about your rights is key to making the best decision for your vehicle. Alberta’s auto repair laws ensure that you have the freedom to choose where your vehicle is repaired, and we’re here to help you understand what that means for you.
What you need to know
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You have the legal right to have your vehicle’s damage estimated and repaired at the auto body shop you select. This choice means that once you decide on a shop, the responsibility for the quality of repairs is directly between you and the shop—not your insurance provider.
While your insurance company may recommend certain repair facilities, they cannot require you to use one. Once you’ve chosen a shop, inform your insurer of your decision. This helps keep your repair process in your control.
Sometimes, insurers might mention that a repair is “guaranteed” if you go with a particular shop. It’s important to ask for the details and request to see any written guarantee. Often, what is described as an insurer’s guarantee is actually the repair shop’s commitment. The key point is that any assurance of quality remains a direct agreement between you and the shop you choose.
Knowing your rights means you can shop carefully and choose a repair shop that meets your standards. Whether it’s Top Choice Auto Body or another facility, understanding the process helps ensure that you receive the quality repairs you deserve.
When you make your own choice, any dispute about the repair quality or warranty is a matter to be resolved directly with the shop. This direct relationship helps ensure clarity and accountability in the repair process.
Being aware of your rights means you remain in control of your vehicle’s repair process. Take the time to ask questions and make the choice that feels right for you.
How this affects you
Why Choose Top Choice Auto Body?
Expertise & Integrity
Our skilled technicians are dedicated to delivering repairs that meet the highest standards. We pride ourselves on our transparent communication and commitment to customer satisfaction.
Local & Trusted
Based in Edson, AB, Top Choice Auto Body is a locally trusted name. Our customers’ peace of mind is our top priority, and we work hard to ensure every repair is done right the first time.
Your Advocate
We’re here to ensure that your rights are respected and that you receive the quality service you deserve—free from any undue influence by insurers. With Top Choice, you’re always in the driver’s seat.